Kokokor Bharat | Policies

Terms and Conditions
PLEASE READ THESE TERMS OF USE CAREFULLY. BY CONTINUING TO ACCESS AND USE THIS APPLICATION YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS DESCRIBED HEREIN. IF YOU DO NOT AGREE THE TERMS OF USE, DO NOT USE THIS APPLICATION.

Welcome to KOKORO Services (defined hereunder). The Application is operated by Kokoro Bharat Health And Wellness India Pvt. Ltd., having its registered office at 1111, Second Floor, Lotus, Phase 4, Sector 28, DlfQe, Gurgaon, Haryana, India, 122002.
The terms “You” or “Your” refer to you as the user (irrespective of whether You are a Registered User (defined hereunder), HSP Registered User (defined hereunder) or a Non-Registered User (defined hereunder)) and the terms “KOKORO”, “We”, “Us”, “Company”, “Our” refer to Kokoro Bharat Health And Wellness India Pvt. Ltd.. In the event the Application is being used by a person on your behalf, the expression “You” or “Your” or the “User” shall apply to such person as well.
These Terms of Use, Privacy Policy, together with any additional Service specific terms and conditions, other policies which may be applicable to specific portions of the Application and any disclaimers which may be present on the Application are jointly referred to as “Agreement” and constitute the terms of Your access and use of the Application and the Services (defined hereunder). Where any part of the Agreement is modified in accordance with the terms of the Agreement, the Agreement shall be enforceable in its modified form.
The Agreement supersedes all previous oral and written terms and conditions (if any) communicated to You.

SERVICES
Kokoro Bharat Health and Wellness Pvt. Ltd., is the author and publisher of the Mobile Application “KOKORO” as well as the web based portal www.kokoro.plus, and is engaged in the business of providing healthcare services discovery including but not limited to tele-consultation, diagnostic tests, e-pharmacy, peer to peer blood donation, and health insurance amongst others. Any reference to the application shall, apart from the mobile application and web portal, also blog contained therein, queries answered by Our team over email, phone or any other medium and all variants, tools, editions, add-ons, and ancillary products or services of the Application (including all files and images contained therein or generated by the software, and accompanying data, herein referred to individually or collectively as “Application”). The Application may be used by Users (defined below) to avail Services which KOKORO may offer from time to time and/or to find, access, manage and organize information including but not limited to personal or non-personal information, doctor/consultant information, appointments, prescriptions, laboratory and diagnostic tests, drug delivery, electronic medical records, billing, inventory, accounting details and other relevant information.

USERS
“Registered Users” are users:
• who have successfully registered themselves with Kokoro Bharat Health And Wellness India Pvt. Ltd. through the Application by providing information, and who can log on to their account on the Application by providing their username and password (“Primary User”); or
• Whose profile has successfully been created on the Application under the account of a Primary User, by providing information that is true and accurate (“Secondary User”).
“Healthcare Service Providers” or “HSPs” are third parties including but not limited to clinic. hospitaldiagnostic labs, pharmacies, Health Insurance Providers listed on the Application, also, includes their duly qualified doctors, nurses, paramedical staff, physiotherapists, consultants, medical equipment suppliers, laboratory service providers, phlebotomist, pharmacist other incidental and ancillary healthcare service providers listed on the Application and who interacts with Users as part of the Services , wether as employees, agents or consultants of KOKORO or as independent professionals.
“HSP Registered Users” are Registered Users whose profile has a unique identification attached to it including but not limited to), HPID (Health Professional Identification) or UMR (unique medical record). HSP Registered Users may not be permitted to access to certain areas of the Application.
“Non-Registered Users” are users who have not registered themselves on the Application. Non-Registered Users may not be provided access to certain areas of the Application.
Registered Users, HSP Registered Users and Non-Registered Users shall individually or collectively be referred to as “Users”.
ACCESS AND USAGE RIGHTS OF USERS
Non - Registered User: A Non - Registered User is not permitted to access or make use of the Application for any purpose other than the following permitted use:
1. To browse the Application without accessing any Services;
2. To use Self-Assessment Tool;
3. To share the Application via social media applications.

CONTENT
The data and information available on the Application may be categorized as follows:
1. Data and information generated or provided by Unregistered Users, HSP Registered Users and Registered Users on the Application (“User Content”).
2. Data and information which Kokoro (through itself or its contractors) has generated or procured for the Application and includes data and information generated or provided by HSP (“Kokoro Content”).
GENERAL TERMS OF USE
As required by law, You must be at least 18 years of age or older, have a sound mind and not debarred by any law to contract in order to access and use the Application and Services as a Primary User.
You will use the Application and the features provided on the Application only in relation to and in compliance with all applicable Indian laws. You will not use this Application, or any feature provided on the Application for any purposes not intended under this Agreement. By using the services, you represent that the information provided by you, whether while registering as a user of the Application, or subsequently, as the case may be, is true and correct.
You should limit the use of this Application to India only. We are not responsible if you avail any Service from outside India. You must have the advice and/or prescription given by such HSP validated by a local registered medical practitioner.
Certain Services are location specific. Depending on Your location certain Services may not be available to You.
You will not deliberately use the Application in any way that is unlawful or harms Kokoro, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or data or content on the Application.
You will not use the Application for any illegal, immoral, offensive purpose or for any other purpose that may infringe or violate any applicable laws and regulations.
You will not interfere, disrupt or hamper with the proper functioning of the Application.
Please do not share your log-in details with anyone. You are responsible for maintaining the confidentiality of Your account access information and password. You shall be responsible for all usage of Your account and password, whether or not authorized by You. You shall immediately notify Kokoro of any actual or suspected unauthorized use of the Your account or password. Kokoro will not be liable for Your losses caused by any unauthorized use of Your account. You may be liable for the losses of Kokoro or others due to such unauthorized use. KOKORO recommends that you periodically change your password to ensure confidentiality.

SERVICES
Kokoro a transaction facilitator
Through the Application, Kokoro acts as an aggregator and facilitates the purchase of Services offered by HSP. You understand and agree that Kokoro is merely provide hosting services to You. All Services offered on the Application are provided by HSP and Kokoro does not bear any responsibility in this regard whether arising out of misconduct, negligence, malfeasance, misrepresentation or otherwise. Blood Donation services provided by KOKORO are only a platform to connect patients who require blood/ blood component donation with willing donors. By using the Service, User understands that the Blood/Blood Component transfusion Service would be rendered by the concerned Blood Bank/ Hospital. KOKORO is only facilitator. Kokoro has no control over HSP Services and does not originate or initiate the transmission or select the sender/recipient of the transmission. The authenticity and genuineness of the Services made available by HSP through the Application shall be the sole responsibility of HSP. You understand and agree that Application shall have no liability with respect to the authenticity of the Services being facilitated through the Application.

Use of Services
The Application may be used to access a variety of healthcare and related services. However, some of these services may require Registration and acceptance of the User Terms and Conditions. Depending on the status of Your registration and subject to the limitations and restrictions imposed by the Agreement or by Kokoro, You may avail following services through the Application:
1. Online Consultations;
2. Home examination;
3. Lab/sample collections;
4. Booking radiology services;
5. Delivery of pharmaceutical goods and services offered for sale by the HSP;
6. Doctor prescribed medicines/drugs delivery;
7. OTC drugs delivery;
8. Home services including but not limited to vaccination, nonstress test, Nursing Services, physiotherapy or any other therapy;
9. Long term care programs for chronic diseases;
10. Follow up service;
11. Post-surgery care;
12. Peer to Peer Blood Donation Service;
13. Purchase of Health Insurance Policy;
14. Second opinion service;
15. Patient data storage service;
16. Built-in app features such as health trackers, medicine reminders, storage and display of Your medical records, information and history, including general medical information, outpatient records, discharge summaries, prescriptions, lab investigations and radiology reports along with information regarding Your family members;
17. Such other services as may be intimated from time to time.
The aforesaid list of services is jointly referred to as “Services.”
The Services are non-transferable and only cover the Registered User.
The minimum age requirement of 18 years does not apply to any Service that is open to children and adolescents aged less than 18 years. However, in such an event, by accepting these terms, you represent that such services have been availed by the parent or legal guardian of the minor on his behalf.

KOKORO’ RIGHTS TO THE APPLICATION AND KOKORO CONTENT
KOKORO respects the intellectual property rights of others, and We expect the same from You. The Application, User Content and the KOKORO Content are protected by applicable intellectual property laws.
KOKORO’s Rights to the Application and KOKORO Content:
All intellectual property in and to the Application and all software, techniques and processes used in connection with the aforesaid, belongs exclusively to KOKORO or its licensors. As a User, You are granted a limited, non-exclusive, non-transferable license to access and use the Application as per the terms of the Agreement. Through Your use of the Application, by no means are any intellectual property rights impliedly or expressly granted by KOKORO to You in respect of such works.
KOKORO and/or its licensors assert all proprietary rights in and to all names and trademarks contained in the Application. Notwithstanding the generality of the foregoing, the name and logo of “KOKORO” is/are the trademarks and copyright (inclusive of any other applicable intellectual property right) of KOKORO and/or its licensors. Any use of such name or logo, unless otherwise authorized in a written agreement, will constitute an infringement upon the trademark and copyright (or any other such intellectual property right) of KOKOROand/or its licensors and may be actionable under applicable laws.
Except as stated otherwise in this Agreement, all KOKORO Content (including all intellectual property rights to such content) is owned exclusively by KOKORO and/or its licensors.
When You use the Application in accordance with this Agreement, a limited royalty-free right is granted to You by KOKORO to use KOKORO Content only for personal and non-commercial use in India for the term of the Agreement.
Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on You any license to intellectual property rights, whether by estoppel, implication, or otherwise.
Unless expressly authorized by KOKORO, You agree not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the KOKORO Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark notice, or other notice of ownership.
Rights in User Content:
You agree that You are the sole owner of all rights (including all intellectual property rights) in the User Content that You post on the Application or provide to KOKORO.
To the extent permissible by law, You hereby grant KOKORO a perpetual, non-revocable, worldwide, royalty-free license to make use of such User Content including the right to copy, distribute, display, reproduce, modify, adapt, the User Content, and create derivate works of the User Content.
USER CONSENT & PRIVACY
You have the option of uploading Your identifiable health information including physical, physiological and mental health condition, and medical records and history on the Application which may be accessed by KOKORO and/or HSPs using the Application, during the course of providing Services to You.
We may collect various personal information from You when You use the Application and for the features provided by the Application.
Our Privacy Policy sets out terms with respect to the collection, storage, use, processing, transfer and disclosure of any such personal information.
When You click on the ‘I accept’ tab at the time of registering or access the Application or otherwise provide Your personal information, You specifically consent to Our Privacy Policy & Terms of Use.
KOKORO may disclose/transfer Your Personal Information in accordance with applicable law and for the purposes as set out in the Privacy Policy.
KOKORO is required by law to maintain the privacy and confidentiality of Your medical information. We assure to take Your privacy seriously and to maintain privacy and confidentiality of the information provided by You to Us. We, however, do not represent, warrant or guarantee that Our safeguards to prevent unauthorized access to Your personal information is fool-proof. Further, KOKORO may itself have to access Your medical information (medical records, consultation history, transcripts etc.) in order to investigate any deficiencies, complaints or grievances that You bring to the notice of KOKORO. You hereby specifically authorize KOKORO to access Your medical information in such cases.
OTHER WEBSITES/MOBILE APPLICATIONS
You may be provided with links on the Application that direct You to third party websites / applications / content or service providers (collectively “Third Party Content”).
Links to such third party applications are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting / using any Third Party Content via a link available on the Application. Should You decide to click on the links to visit such Third Party Content, You do so on Your own volition. Your usage of such Third Party Content is subject to the terms of use of the respective Third Party Content and KOKORO is not responsible for Your use of any Third Party Content.
We do not extend the Agreement to any other websites/applications except for this Application. We do not make any warranty or give any security to the personal information disclosed by You to the other websites/applications, even if such websites/applications are linked to our Application or they are using our Application link.
KOKORO does not endorse any Third Party Content that You may be directed to from the Application.
KOKORO RIGHTS AND RESPONSIBILITIES
KOKORO has no responsibility towards Non-registered User for providing Services.
For the avoidance of doubt, it is hereby clarified that KOKORO’s responsibility towards Registered User will be limited to the provision of the Services as per the User Terms and Conditions.
If KOKORO suspects any illegal, wrongful or fraudulent activity on the Application by any User, notwithstanding any other rights KOKORO may have against such User, KOKORO reserves the right to inform the relevant government or law enforcement authorities. KOKORO will cooperate in all investigative procedures or requests for access / information initiated by any such government or law enforcement authorities.
KOKORO reserves the right to add new functionality, remove existing functionality, and modify existing functionality to its Services as and when it deems fit, and make any such changes available in newer versions of Application at its discretion. All Users of its Services will be duly notified upon release of such newer versions and KOKORO reserves the right to automatically upgrade all Users to the latest version of its Services as and when it deems fit.
The Application and Services may be subject to certain limitations, such as, limits on storage space, limit on bandwidth, unexpected downtime, unavailability of HSPs due to unforeseen circumstances, etc.
KOKORO reserves the right to schedule/reschedule/cancel appointments and swap HSPs at any time without prior intimation.
KOKORO reserves the right to refuse Service at any time without providing any reasons. The terms applicable to refund and cancellation are specified below.
Legal Compliances
KOKORO will strictly adhere to and adopt all reasonable measures to ensure compliance to all central and state government regulations and directives as applicable from time-to-time.
Data Recording, Storage, Encryption & Usage
The information stored on the Application may be entered by You or by a HSP in the course of services provided by KOKORO. The information collected as part of the Services may be stored on Your mobile device as well as on a third-party cloud platform (“Cloud Service Provider”) or server (“Storage Service Provider”).
It is hereby clarified that KOKORO does not have the obligation to pre-screen or monitor User Content at any time. However, KOKORO may elect to monitor any User Content and may modify or remove any User Content from the Application if KOKORO determines in its sole discretion that such User Content is in violation of this Agreement or any applicable law and best practices. Where KOKORO removes any User Content from the Application, KOKORO will make reasonable efforts to inform the Registered User who had posted such User Content.
All User Content shall be recorded, saved and stored electronically on a secure cloud database/server managed by the Cloud Service Provider / Storage Service Provider. KOKORO shall take best efforts to ensure that the Cloud Service Provider/ Storage Service Provider uses appropriate levels of encryptions to protect data and takes all necessary precautions. KOKORO will however not be responsible for any cyber data theft from its Application or the Cloud Service Provider’s/ Storage Service Provider’s databases.

USER RESPONSIBILITIES
Your use of this Application shall be subjected to the following terms and conditions:
1. You will observe and comply with the terms and conditions of the Agreement in letter and spirit;
2. You will not delete or modify any content of the Application including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that You do not own or have express permission to modify;
3. You will not decipher, decompile, reverse engineer, or disassemble the KOKORO content;
4. You will not use any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Application;
5. You will not remove any copyright, trademark registration, or other proprietary notices from the Application. You further agree not to access or use this Application in any manner that may be harmful to the operation of this Application or its content;
6. You will not frame or hotlink or deeplink any KOKORO Content;
7. You will not use the Application and / or Services in any way that is unlawful, or harms KOKORO or any other person or entity, as determined in the KOKORO’s sole discretion.
8. You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming”, “spamming”, “flooding”, “trolling”, “phishing” and “griefing” as those terms are commonly understood and used on the Internet;
9. You will not host, display, upload, modify, publish, transmit, update or share any information that:
1. belongs to another person and over which You does not have sufficient legal rights;
2. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. harm minors in any way;
4. infringes any patent, trademark, copyright or other proprietary rights(se), violates any law for the time being in force;
5. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
6. impersonate another person;
7. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
Without prejudice to the rights that KOKORO may have under other provisions of the Agreement, where KOKORO has reasons to believe that a User has violated a term or condition of the Agreement, then KOKOROshall, in its sole discretion:
1. Suspend provision of Services; and/or
2. Approach User to make good that loss or damage caused to KOKORO as a pre-condition to revoke the suspension; and/or
3. Take any such action against the User as it permissible under law; and/or
4. Raise invoice of Services availed by the User on behalf of HSP; and/or
5. Disable and/or delete such User Content that is in contravention of the Agreement while preserving such information and associated records for the purpose of production to governmental authorities for investigation purposes.
PAYMENT, FEES AND TAXES
You agree to pay all Service fees, consulting fees, reasonable out of pocket expenses and other fees applicable to Your use of the Services. While KOKORO will strive to give You a fair estimate of fees in advance, the actual fee may be dependent on the type of Services that You purchase and may vary based on the number or duration of the Services subscribed to.
You are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. KOKORO is in no way responsible for any of the taxes except for its own income tax.
The fees could be paid online through the facility made on the Application. Third parties support and services are required to process online fee payment. KOKORO is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of KOKORO.
At the sole discretion of KOKORO, the fees could also be paid offline and be either collected personally from the User or required to be mailed to KOKORO at the following address:1111, Second Floor, Lotus, Phase 4, Sector 28, DlfQe, Gurgaon, DLF Phase IV, Haryana, India, 122002.
All fees are exclusive of taxes. The payment process would be complete only on receipt of the amount to KOKORO’S designated bank account.
An invoice for fees against Services received by You will be generated periodically and will be intimated to You on the Application and/or on Your contact details. You may be requested to make the payment immediately or on a deferred basis, at the sole discretion of KOKORO. In case the fees against Services are not received within the requested timeframe, KOKORO reserves the right to stop provision of Services on immediate basis, permanently delete Your account and all information stored against your account and, suspend or terminate the Agreement. You will be solely responsible for the consequences of non-payment for the fees within the requested timeframe and have no right of recovery in any form against KOKORO.
In order to process the payments, KOKORO might require details of Your bank account, credit card number etc. Please check our privacy policy on how KOKORO uses the confidential information provided by You.
KOKORO shall send an intimation of fee receipt through an email and/or your contact details within seven (7) working days of fee receipt from You.
OFFERS AND PROMOTIONS
KOKORO and HSP may occasionally promote their Services on the Application available for you to purchase. We try to encourage HSP to offer good quality Services and materials at competitive prices but we have no control over them, we do not endorse the Services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for limited period and subject to special terms and conditions, which are in addition and not to the terms and condition stated herein.
For the avoidance of any doubt, it is hereby clarified that any reference of the term ‘offer/offered for sale by the HSP’, as appearing in the Agreement, shall be construed solely as an ‘invitation to offer for sale’ by any such HSP.

PATIENT EMERGENCIES
The Services are not a replacement for emergency services offered at hospitals and should not be accessed if the patient is in a critical condition. In Medical Emergency (defined hereunder), please contact emergency services and/or rush to the nearest hospital.
“Medical Emergency” will include a serious and unexpected situation that may involve illness or injury and requiring immediate medical attention in the absence of which, possess an imminent threat/risk to life and can potentially lead to death or serious medical conditions in the absence of the medical attention.

REPRESENTATIONS AND WARRANTIES
By Using This Application, You hereby represent and warrant that:
1. You are 18 years of age or older and that Your use of the Application shall not violate any applicable law or regulation;
2. Where a minor may access or use the Application or Service, You will ensure that such access or use happens through Your account and under Your personal supervision. Further, You accept to be accountable and liable for the activity of the minor on the Application, including in respect of the Services availed on the Application;
3. All registration information You submit is truthful and accurate and that You agree to maintain the accuracy of such information;
4. You as a Registered User will use the Application solely for Your personal and non-commercial use. Any use of this Application or its content other than for personal purposes is strictly prohibited.
KOKORO represents and warrants that:
1. it is a company duly organized under the [Companies Act, 2013] and has the power and authority to provide the Services and the Application;
2. it has all permits, approvals and licenses necessary to carry out the Services and in fulfilling its obligations hereunder;
3. by entering into this Agreement, KOKORO does not violate any of the previous arrangements entered into with other entities to which it is a party;
DISCLAIMERS
You understand that there are inherent risks involved in receiving medical services over a mobile/computer platform, which include:
Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by a HSP;
1. Your HSP may neither be able to provide medical treatment to You nor provide for or arrange for care that You may require in the case of an emergency;
2. Delays in medical evaluation and treatment could occur due to deficiencies or failures of the Application;
3. Security protocols could fail, causing a breach of privacy of Your confidential medical information.
4. A lack of access to complete medical records may result in errors in medical judgment.
User may expect the anticipated benefits from the Services provided by KOKORO, HSPs and its authorized representatives, but no results can be guaranteed. User’s condition may not be cured or improved, and in some cases, may get worse.
KOKORO hereby disclaims any responsibility towards Users in terms of development, maintenance and updating of the Application.
Any modification, development, maintenance or updating of the Application and any modification, transfer, license or assignment of the rights in the Application shall be done by KOKORO as per its sole judgment and in its sole discretion.
The Application and Services provided by KOKORO is provided “as-is,” as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). To the fullest extent permitted by law, KOKORO disclaims all liability arising out of the User’s use or reliance upon the Application, the Services, the KOKORO Content, representations and warranties made by KOKORO or any opinion or suggestion given or expressed by KOKORO or its contractors and agents (including HSPs).
Specifically, KOKORO disclaims any liability arising out of:
1. Any pre-existing medical condition; or
2. Any adverse drug reaction (due to any act or omission based on information found on the Application, or otherwise); or
3. Sudden escalation of a prior medical condition or medical situations that occur on account of omission of critical and material health information by a User.
KOKORO assumes no responsibility and shall not be liable for ways in which Your personal data is used. It is the responsibility of You alone to ensure that Your personal data is used in compliance to applicable privacy laws.
KOKORO assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Application or the downloading of any material, data, text, images, video content, or audio content from the Application. If a User is dissatisfied with the Application, User’s sole remedy is to discontinue using the Application.
Neither KOKORO nor its contractors and agents (including HSPs) shall be liable to a User, monetarily or otherwise, for an occurrence wherein no medical or procedural negligence of KOKORO or its contractors and agents is proven, even if the services provided by the HSP may give a cause of action to the User. In case of any defect, shortcoming, negligence, malfeasance or misconduct by the HSP, the rights of the User shall be restricted to the HSP and KOKORO assumed no responsibility in this regard.
Use of the Application does not include the provision of a computer or mobile device or other necessary equipment to access it. To use the Application You will require internet connectivity and appropriate telecommunication links. KOKORO shall not have any responsibility or liability for costs incurred in procuring any equipment or telephone or other costs you may incur in connection with the use of the Application.
Information regarding HSP and Services
Information regarding HSP and KOKORO Services is intended for general reference purposes only. Such information often changes frequently and may become out of date or inaccurate. You are encouraged to independently verify any such information You see on the Application with respect to a HSP that You seek to engage through the Application.
KOKORO DISCLAIMS ANY REPRESENTATION AND/OR WARRANTY FOR THE SECURITY, RELIABILITY, QUALITY, TIMELINESS, AND PERFORMANCE OF (I) THE APPLICATION AND ITS FEATURES; (II) HSP INFORMATION ON THE APPLICATION; (III) ANY SERVICE INFORMATION, CONTENT OR ADVICE AVAILABLE ON OR RECEIVED THROUGH THE APPLICATION (IV) ACCESS TO OR ALTERATION OF USER CONTENT OR KOKORO CONTENT (V) TRANSMISSIONS OR DATA AND (VI) ANY OTHER MATTER RELATING TO THE APPLICATION AND / OR SERVICES.
KOKORO MAKES NO WARRANTY OR REPRESENTATION THAT ANY ERRORS IN THE APPLICATION WILL BE CORRECTED EXCEPT AS REQUIRED BY LAW.
KOKORO ASSUMES NO RESPONSIBILITY AND/OR LIABILITY WITH RESPECT TO ANY INFORMATION WHICH YOU OR A HSP MAY POST ON THE APPLICATION AND YOU ARE SOLELY RESPONSIBLE FOR SUCH USER CONTENT POSTED ON THE SITE.
YOU AGREE THAT THE OPEN AND REAL-TIME NATURE OF THE PLATFORM MAKE IT IMPOSSIBLE FOR KOKORO TO VOUCH FOR THE VALIDITY, AUTHETICITY AND HONESTY OF USER CONTENT. KOKORO IS NOT RESPONSIBLE FOR ANY USER CONTENT ON THE APPLICATION, OR FOR THE CONSEQUENCES OF YOU READING OR RELYING ON SUCH CONTENT.
KOKORO DOES NOT PROVIDE ANY GUARANTEE AND SHALL NOT BE HELD LIABLE OR RESPONSIBLE FOR THE FAILURE TO SEND ANY COMMUNICATION, NOTIFICATION OR REMINDER TO YOU WHETHER AS A FEATURE OF THE APPLICATION OR NOT.
KOKORO SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY BREACH OR LOSS OF DATA INCLUDING PERSONAL INFORMATION CAUSED DUE TO EVENTS BEYOND THE CONTROL OF KOKORO DUE TO TECHNICAL REASONS OR THIRD PARTY ACTIONS.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no event will KOKORO or its contractors or agents (including HSPs) or any of their directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill) arising from, or directly or indirectly related to, the use of, reliance on, or the inability to use or rely on, the Application or the Services, materials and functions related thereto whether or not KOKORO has been warned of the possibility of such damages or could have reasonably foreseen such damages.
Notwithstanding anything to the contrary in this Agreement, in no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Application exceed, in the aggregate, INR 5000 or the amount of payment against Services that has been directly received by KOKORO from the User in the past three months, whichever is lower.
INDEMNIFICATION
You hereby agree to indemnify, defend, and hold KOKORO, KOKORO’s contractors, agents, representatives and other authorized users (Registered and Non-Registered Users, Patients, HSPs), and each of the foregoing entities’ respective contractors, agents, representatives, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from (i) Your use of the Application or Service (ii) Your breach of terms, conditions or provisions of this Agreement, or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim., (iii) any negligent or intentional wrongdoing on Your part, (vi) misrepresentations or fraudulent feedback that has adversely affected KOKORO or its Users, (v) User’s actions resulting from the User’s viewing of Content on KOKORO Application, (vi) any legal or third party intellectual property right claim that may arise from the User Content and (vii) any such claim or liability arising out of unauthorized use of Application and content within the Application
TERMINATION
This Agreement will remain in full force and effect while You use the Application in any manner or capacity.
You can terminate Your relationship with KOKORO at any time by providing ninety (90) days’ prior written notice at support@kokoroplus.com. We need this period to inactivate User account, only after verifying if there are any ongoing or pending Services. KOKORO may require User to continue until the completion of an on-going Service should the situation warrant.
KOKORO may terminate its relationship with You after providing 30 (thirty) days’ prior written notice to Your registered email address. However, it does not prejudice KOKORO’ right to refuse Service to You without providing any reason.
KOKORO may terminate the Agreement without notice and with immediate effect where, in the sole opinion of KOKORO:
1. Any material relating to personal and medical information furnished by a User appears to be untrue; or
2. A User is critical or unstable or dead; or
3. Provision of Services poses a risk to life of HSPs; or
4. Financial dues have not been paid by a User within requested timeframe; or
5. User fails to co-operate with HSPs or KOKORO; or
6. HSPs and/or other KOKORO resources are no longer adequate, available and/or suitable to accommodate User’s health requirements.
KOKORO reserves the right to suspended or withdrawn any non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Application from you personally or all users temporarily or permanently at any time and without notice. KOKORO may also impose restrictions on the length and manner of usage of any non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Application for any reason. KOKORO may change or update the non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Application without notice to you. If the need arises, we may suspend access to such part of the Application or close it indefinitely.
APPLICABLE LAW, JURISDICTION OF COURTS AND DISPUTE RESOLUTION
The information provided under this Application and the terms and conditions therein are governed by and to be interpreted in accordance with laws of India.
The parties shall be bound to submit all disputes and differences howsoever arising out of or in connection with this Agreement to arbitration by one (1) arbitrator, mutually appointed by the parties. The arbitration shall be governed by the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be Gurugram, Haryana. Subject to the aforesaid, the competent courts of Haryana shall have jurisdiction to grant urgent interim reliefs to the parties.
The parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with the Agreement.
MISCELLANEOUS
Severability: If any provision of these terms is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from the Terms and the remainder shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
Notices: All notices and other communications required or permitted hereunder to be given to a party shall be in writing, in the English language, and shall be sent e-mail, or mailed by prepaid internationally-recognized courier or otherwise delivered by hand or by messenger, addressed to such party’s address as set forth below or at such other address as the party shall have furnished to the other party in writing in accordance with this provision:
• If to KOKORO: 1111, Second Floor, Lotus, Phase 4, Sector 28, DlfQe, Gurgaon, Haryana, India, 122002.
• If to You: at the email address provided by You to us when You registered as a User. If You are a Secondary User, You agree to receive communications and be notified at the email address of the Primary User.
No term of the Agreement shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. Any consent by any party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
Complete Understanding: The Agreement contain the entire understanding of the parties, and there are no other written or oral understandings or promises between the parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.
Force Majeure: KOKORO shall not be liable for any downtime or delay or unavailability of the Application caused by circumstances beyond KOKORO’s reasonable control, including without limitation, cyber-attacks, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labourproblems, internet service provider failures or delays, or denial of service attacks.
Advertisement: KOKORO shall have the right to place advertisements and publicity materials of its choice, including that pertaining to parties other than itself for commercial use through electronic means on the Application.
Assignment: You may not assign or sub-license, without the prior written consent of KOKORO, the rights, duties or obligations under this Agreement, in whole or in part, to any person or entity.
Survival: Even after termination, the provisions of the Agreement with respect to Platform as-is, Payment terms, Limitation of Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination of this Agreement.
Modifications: KOKORO reserves the right to modify any part of the Agreement at any time without giving You prior notice. No part of the Agreement shall stand modified unless consented to in writing by KOKORO.
When KOKORO updates the Agreement, We will notify you through an email. Alternatively, KOKORO may cause Your account to be logged-off in and make Your subsequent account log-in conditional on acceptance of the Agreement.
If You do not agree to the changes, please do not access or use the Application and the Services any further.
These Terms of Use were last updated on: 1st April 2025

PRIVACY POLICY

This Privacy Policy for Kokoro Bharat Health & Wellness Pvt. Ltd. (hereinafter referred to as “Kokoro”, “The Company”, "We" "Us" or "Our"), provides various services on the World Wide Web as well as by way of a Mobile Application including Doctor consultation and appointment services, Para Medical staff appointment, online sale and delivery of medicines and allied products, peer to peer blood donation, health insurance and other services that may be added by Kokoro from time to time (hereinafter referred to as “The Services”). This Privacy Policy describes how and why we might collect, store, use, disclose, share and protect (hereinafter referred to as "Process") your information/ data when you use our services, such as when you:

● Visit our website http://www.kokoro.plus;
● Download and use our mobile application;
● Engage with us in other related ways, including any sales, marketing, or events.

By using our services and rendering your services on our platform, you agree and undertake that you have read and understood this Privacy Policy and you consent to the processing of your information/ data in the manner provided in this Privacy Policy. If you have any objection to our Privacy Policy, please do not use our Platform and/ or services. If you still have any questions or concerns, please feel free to e-mail us at support@kokoroplus.com . If you are using the services on behalf of any other person, person(s) or association of persons, by whatever name called, you hereby represent, undertake and declare that you have the full authority and consent of such person, person(s) or association of person(s) to accept and agree to the processing of the data of such person, person(s) or association of person(s), in the manner hereinafter provided.

This Privacy Policy has been framed in accordance with the stipulations contained in (a) Section 43A of the Information Technology Act, (b) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 and (c) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, as amended from time to time.

HIGHLIGHTS
This section provides key highlights from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We process or store sensitive personal information, including medical data as may be shared by you, for the purpose of onward transmission to the service provider (e.g. Medical Professional, Pharmacist) or the ABDM platform or other government bodies for the provision of services and for constantly improving our services. However, we do not access your sensitive personal information except in the aggregate and in a non-user identifiable form, in order to strive to constantly improve our services.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for otherpurposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.

How do we keep your information safe? We have industry standard safeguards and technical processes in place to protect your personal information from any unauthorized access. However, no electronic transmission or information storage technology can be 100% secure, so while we undertake our best efforts to prevent the same, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more? Review the privacy notice in full.

I. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names/ Trade Names
• Gender
• Phone Number
• Age
• Address
• Contact or authentication data including but not limited to ABHA number and/ or Aadhar number
• Documents pertaining to professional qualifications and prior experience
• Transaction History/ History of your interactions with Kokoro services.
• Banking Information
• Passwords and/ or Biometric Information
• Any other information that may be voluntarily provided by you to Kokoro, or which Kokoro may receive in pursuance of a valid arrangement with a third party.

Sensitive Information. We process or store sensitive personal information, including documents pertaining to your professional qualifications and/ or prescriptions/ invoices generated by you, for the provision of services and for constantly improving our services. However, we do not access your sensitive personal information except in the aggregate and in a non-user identifiable form, in order to strive to constantly improve our services.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section titled " SOCIAL LOGINS?".

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

■ Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings. However, disabling Geolocation Services may hamper your access and use of certain cervices.

▪ Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our application(s) you accessed.

■ Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

■Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

■ Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

■ Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, user behavior data, Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.
IIHOW WE PROCESS YOUR INFORMATION

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To provide the services to the end user in an efficient manner.
• To authenticate your identity and bank details. The bank details may be authenticated by way of Penny Drop Verification, wherein a small amount of money (usually less than Re. 1/-) is transferred to your bank account electronically to authenticate the bank details provided by you.
• To request feedback. We may process your information when necessary to request feedback and to contact you about the services provided by you from the end user.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
III.WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with third-party vendors, service providers, contractors, or agents (hereinafter referred to as "Third Parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:
▪ ABHA Network
▪ Banks/ Payment Gateways (for processing of payments and refunds)
▪ Government and Quasi Government Bodies, including for verification of your professional qualifications, at our sole discretion.
▪ Ad Networks
▪ Affiliate Marketing Programs
▪ Data Analytics Services
▪ Communication & Collaboration Tools
▪ Data Storage Service Providers
▪ Performance Monitoring Tools
▪ Retargeting Platforms
▪ Sales & Marketing Tools
▪ Social Networks
▪ Testing Tools
▪ User Account Registration & Authentication Services
▪ Website Hosting Service Providers

We also may need to share your personal information in the following situations:

Provision of Services. The services provided by Kokoro and availed by the user, by their very nature, entail the usage and sharing of data, including but not limited to your name/ trade name, phone number, e-mail address, your professional qualification and experience and feedback received regarding your services from previous users. While Kokoro takes industry standard safeguards and technical processes in place to protect your personal information from any unauthorized access, it undertakes no responsibility for the processing of user data by such third parties.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. However, the same may affect the provision of certain aspects of the service to you.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

Government Authorities. Kokoro may also share your data with government or quasi government authorities in compliance of its legal and statutory obligations. The data may also be shared with National Health Authority ABHA in case you provide your consent to be enrolled for the Ayushman Bharat Health Account.

IV.THIRD-PARTY WEBSITES
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

V.COOKIES AND TRACKERS

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
VI.SOCIAL LOGINS

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
VII.HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Please note that we shall not be obliged to keep your personal information for longer than twelve (12) months past the termination of the user's account, unless legally mandated and after the expiry of the said period, would entertain no requests for access to the same in terms of Section 15 of this Privacy Policy.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

VIII. HOW DO WE KEEP YOUR INFORMATION SAFE?
Your personal information is maintained by Kokoro in an electronic format and we have industry standard safeguards and technical processes in place to protect your personal information from any unauthorized access. However, despite our safeguards and efforts to secure your information, no electronic transmission or information storage technology can be guaranteed to be 100% secure, regardless of the efficacy of the cyber security measures taken by us. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Please note that no Kokoro employee or vendor will have access to your password. The same are stored on the Kokoro system in an industry standard encrypted format. In case you become aware of unauthorized access/ use of your password, you are advised to immediately change the same and alert Kokoro to the same. Kokoro holds no responsibility in case you share your password or login details with third parties.

IX.DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please e-mail us at support@kokoroplus.com.

X. PRIVACY RIGHTS
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section " CONTACT US".

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section " CONTACT US" below. You will then be removed from the marketing lists. However, we may still communicate with you—for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.

If you have questions or comments about your privacy rights, you may email us at support@kokoroplus.com.

XI. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

XII. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

XIII. CONTACT US
If you have questions or comments about this notice, you may email us at support@kokoroplus.com.

XIV. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.However, the same could affect the rendering of certain services to you. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

This Privacy Policy was last updated on: 1st April 2025

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